Ms. Shalini William
Assistant Professor
shaliniwilliam@sfc.ac.in
Professional Experience:
- Assistant Professor / Industry Expert, B. Voc. (Retail Management & IT), Faculty of Management Studies - St. Francis Degree College for Women (June 2014 – Present)
- Expert in NSQF (National Skill Qualification Framework) Levels and NOS (National Occupational Standards) set by MHRD for vocational courses.
- Guided research projects in Supply Chain Management and Consumer Behaviour.
- Contributed to curriculum design for B. Voc. programs and taught subjects such as Retail Financial Management, Quantitative Techniques for Managers, and Supply Chain Analytics.
- Quality Analyst – Associate Team Leader, Quality Analyst, Customer Service Representative 24/7 Customer Service Pvt Ltd (Nov 2005 – Feb 2014)
- Led a team of 15 in quality assurance audits, improving operational processes and ensuring regulatory compliance. Achieved recognition as Best Performing Quality Analyst for 10 months. Enhanced customer satisfaction through regular data monitoring and customer support interventions.
- Sales Coordinator Gemini Associates (Franchise for ICICI Bank) (Oct 2002 – June 2005) Managed team performance, assigned targets, and led product training sessions for new employees. Streamlined documentation and improved sales coordination, ensuring consistent results.
- Advisor Max New York Life Insurance Pvt Ltd (Feb 2001 – Jan 2002) Assisted clients in selecting suitable insurance policies based on their needs and financial objectives.
- B. Voc (RM & IT), 2014-2024: Accounting for Managers, Retail Store Management, Retail Financial Management, Quantitative techniques for Managers, Supply Chain Management & Analytics, Retail Business Environment, Visual Merchandising and Stock Display, Store Maintenance and Security, Monitoring and Solving Customer Service Problems, Retail Shoppers Behaviour, Retail Strategy and Planning.
- BMS (Bachelor of Management Studies), 2014-2015: Principles of Management, Financial Accounting, Cost Accounting
- B. Com. (International Business), 2014: Financial Accounting, I and II